Hello, I have a problem with the proximity sensor on my S96pro. The screen goes black when i try and make a phone call and when i try to calibrate the proximity sensor in the intelligent assistance menu i get the message "calibration failed".
Please help asap.
@Paul Stone First clean the area where the sensor is located and then try calibration if it helps.
I've tried that and it has not helped. Also i don't have a screen saver fitted and the screen is immaculate.
@Paul Stone Hello, I am very sorry for the inconvenience brought to you. Please provide me with the video of the fault. Our official email is service@doogee.cc
I've tried the service email 3 times and I haven't had a response.
Here's the link to the video showing the proximity sensor calibration failed:
Please review and let me know how i go about getting a warranty repair ASAP as the phone is unusable.
