What can I do if I lost IMEI number?

Please send email entitled "IMEI number enquiry" to [email protected], and state out your phone mobel. Our customer support will offer our best help.

How to do a hard reset(factory data reset) if I cannot turn the phone on?

Generally a hard reset can be done in “Setting-Backup&reset;-Factory data reset” when your phone can be turned on.If it is dead,please do this in recovery mode.Press Vol+ and Power buttons for more than three seconds,find “wipe data/factory reset”,click “Yes-delete all user data”.After this step,select “reboot system now”.