Warranty

DOOGEE MALL official online store

 This warranty gives you specific rights, and you may have other rights granted by the laws and regulations of your country, province, or state. In fact, in some countries, provinces or states, consumer laws may stipulate a minimum warranty period. Except as permitted by law, DOOGEE will not exclude, restrict or suspend other rights you may have. In order to fully understand your rights, we invite you to consult the laws of your country, province or state.
These DOOGEE ("DOOGEE", "us" or "our") warranty policies only apply to products you purchase directly from DOOGEEMALL.COM. If you purchase products through other channels, please contact the supplier who ultimately sold you the product.

Limited product warranty

DOOGEE guarantees to the original purchaser that during the warranty period, your DOOGEE product will not have defects in materials and workmanship under normal use. Unless otherwise provided by applicable laws, the warranty period is 1 year. Notwithstanding the foregoing clauses, DOOGEE does not exclude, limit or suspend the minimum legal warranty period required by applicable laws.
DOOGEE does not guarantee that the operation of the product will be uninterrupted or error-free.

Remedial measures

 If a hardware defect is found and DOOGEE receives a valid claim within the warranty period, DOOGEE will

(1) repair the product free of charge, use new or refurbished replacement parts,

(2) replace the product with a new or refurbished product, or
(3) Return the product, excluding potential shipping costs.
In the event of defects, these are your only and exclusive remedies to the maximum extent permitted by the law. Unless prohibited by applicable laws, shipping and handling fees may be charged. The warranty period for any replacement hardware product is the remaining time of the original warranty period or thirty (30) days (whichever is longer), or the warranty period may apply to any additional period in your jurisdiction.

How to obtain warranty service

According to applicable laws, DOOGEE may require customers to provide proof of purchase details and a warranty card with the IMEI of the product. You are responsible for backing up any data, software or other materials that you may have stored or saved on the product. Such data, software or other materials may be lost or reformatted during the service period, and DOOGEE is not responsible for any such damage or loss.

Exclusions and restrictions

The limited warranty does not apply to: (a) damage caused by nature or God’s actions, such as lightning strikes, tornado floods, fires, earthquakes, or other external causes; (b) negligence; (c) commercial use; (d) anything to the product Partial changes or modifications; (e) damage caused by use with non-DOOGEE products; (f) damage caused by accidents, abuse or misuse; (g) operation or use of products outside of the permitted or intended use described by DOOGEE Damage caused by incorrect voltage or power supply; (h) damage caused by services (including upgrades and extensions) provided by anyone not represented by DOOGEE, or (i) failure to follow instructions related to product use. This limited warranty does not cover the recovery and reinstallation of software programs and user data. If any clause is found to be illegal or unenforceable, the legality or enforceability of the remaining clauses will not be affected or impaired.

Implied guarantee

Except as prohibited by applicable laws, all implied warranties (including warranties of merchantability and suitability for specific purposes) shall be limited to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitations may not apply to you.

Limitation of damages

Unless prohibited by applicable laws, DOOGEE is not responsible for any incidental, indirect, special or consequential damages, including but not limited to loss of profits, income or data, damages caused by violation of express or implied warranties or conditions, Or according to any other legal theory, even if DOOGEE has been informed of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Special Note:

For products that can be repaired free of charge under the warranty policy, the returned freight will be borne by the customer. For artificially damaged products not covered by the warranty, you shall bear the cost of replacement parts and repair services, as well as two-way transportation costs. Under normal circumstances, DOOGEE will re-send the product to the customer through the default shipping method; if the customer wants to use a faster shipping method, they need to pay the related shipping costs. To obtain repair service, you should first confirm with us and obtain the service number through the DOOGEE Customer Service Center. Repair requests without a service code will not be accepted. How to repair DOOGEE products? This guide will guide you how to apply for maintenance services on doogeemall.com. First, you can contact DOOGEE Customer Service Center to obtain the service number. Next, you need to back up your data and delete all personal data in your phone. Then, please pack the equipment to be repaired and the proof of purchase and send it to the designated address provided by DOOGEE. Then, the DOOGEE authorized service center will repair the product after receiving the product. Finally, you will receive a tracking number after maintenance, which you can use to track the shipping status.

contact information

You can obtain the service code in the following ways: First, you can send an email to the DOOGEE service mailbox through support-service@doogee.cc (from Monday to Friday from 10:00 am to 18:00 pm (Beijing time)). Secondly, you can also chat online to get the service (Monday to Friday from 10:00 am to 18:00 pm (Beijing time).

This document was last updated on August 2, 2021