Política de reembolso
Taxes may apply for imported goods services and is regulated by the country law. DOOGEE is NOT responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.8 Hours/DAY(9AM-6PM)+ 5 Days/WEEK (MON-FRI) Customer Service.
1.You may return it for an exchange or refund in 14 days since you receive the product.
2.Customers must first send a clear photo or video of the damaged or defective product, Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
3. After we verify the issues and prove that is a DOA case, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
4. If the ordered device has not the exact colour or specification that you have ordered, you may return it for an exchange .
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- Returns may be rejected if items do not meet the above requirements
YOU CANNOT RETURN A PRODUCT IF
1. The product has been used or has traces of having been used.
2. The product was not purchased from DOOGEE official online store. We record all IMEI numbers of products we sell, and reserve the right to indelibly mark the inside of the product to enable us to identify it to prevent abuse of our services.
HOW TO RETURN A PRODUCT
1. Please email email@example.com with your return request. Please include your name and order number, and give a detailed description of the defect and send pictures and video to show the defect. Once we receive the product and verify the DOA case, we can issue refund to you immediately.
2. Please wait for a reply from our support team and follow the instructions you receive from us, we will let you know the return address.
3. You will receive your refund on the same account that you used to pay for your order. It usually takes around 5-20 business days for the money to arrive.
The shipping cost depends on the distance and the shipping method you choose. It's free shipping for normal posts. Due to COVID-19, We set DHL/FedEx as Default Logistic Solution Now.If you want to choose other methods, please contact firstname.lastname@example.org for the exact shipping quote.
Please notify us of the tracking number and shipping date when you send the defective device back to us.