Política de envío

Shipment

I) SHIPPING METHODS

  1. Oversea Warehouse fast free shipping . (Hongkong warehouse, Germany, Poland, France, Italy , Spain, US,UK warehouse) 
  2.  Other : Ship From China  : 4PX Standard Express : Delivery time is generally 6-8 working days. At holiday periods, such as Christmas, please allow additional time for delivery, up to 10-15 working days.

 New Arrivals and Other Area Need Ship From China : 

Taxes may apply for imported goods/services and is regulated by the country law. DOOGEE is NOT responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

II) IMPORT INFORMATION (Import Sales Tax, DHL Capital Commitment Fee, etc.)

1. For bulk orders please email us at doogeemall@doogee.cc for an exact shipping quote and special terms and conditions.

2. Please note that you may be liable for import VAT or sales tax in the destination country. These are the responsibility of the recipient and will not be reimbursed by DOOGEE. 

For smartphone sent by 4PX Worldwide or with Airmail, the import tax is around $15-40. Applicable tax rates are: UK 20%, Ireland 23%, Australia 10%, New Zealand 15%, USA 0-11.25%, Canada 6%. Rates are subject to change. Please contact your local tax office for further questions and information. DOOGEE cannot give you advice on how much tax will be payable on your goods.

 

III) TRACKING YOUR DELIVERY

After you place your order, we will ship your package within 1-7 days except items are out of stock. You will receive an email with unique tracking number for each order. This tracking number allows you to track your delivery online.

You will receive your tracking number from DOOGEE by separate email within 1-7 working days after your order has been dispatched.

 

IV) DELIVERY CONDITIONS

1. All orders will be shipped to the delivery address you specify when you place your order. After shipping, this address cannot be changed.

2. Please ensure that someone is available on the day of delivery to receive the goods.

3. In the event that you are not at home when delivery is attempted, Express company will make further attempts to deliver the package to you or deposit it in a safe place for your collection.

4. If all delivery attempts prove unsuccessful, shipping companies will normally return the package. In this case, you will not be entitled to any compensation. Should the item(s) be successfully returned to DOOGEE, we will gladly send the items again following payment of shipping costs.

5.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

If you have not received your goods within 15-20 working days of receiving your tracking number, please contact our customer service team (doogeemall@doogee.cc) or your local post office in your home country for further information.

 

COVID-19 Tips:

Due to COVID-19, logistics and delivery in most countries and regions are affected to varying degrees, some regions may be unable to offer delivery service or the delivery may be severely delayed. For this reason, We choose 4px express  as a default logistic solution. Even so, you also need to wait a bit longer than before. It is fast and safe. But You need to pay Custom Fee and handle it quickly. Influenced by the COVID-19 pandemic, global transportation and delivery have been delayed in varying degrees. For specific delivery policies and transit time, please refer to the latest notice of the logistics company. If you are worried about shipping time and delivery issues, you can send message to our doogeemall@doogee.cc. Meanwhile, We suggest that you stay at home and wait until global logistics return to normal if the COVID-19 is really serious in your region. Due to the force majeure of COVID-19 pandemic, we hereby declare that we will not be responsible for a series of problems and losses caused by transportation and delivery time.