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Shipping Policy
Thanks for shopping with https://doogeemall.com/. International shipping might experience delay due to covid-19. to keep track of your order, contact https://doogeemall.com/ (doogeemall@doogee.cc) so we can provide you the order’s tracking number.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-5working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
|
Country |
Estimated Delivery Time |
Shipping Cost |
Courier |
|
USA,Canada, China, Hong Kong SAR, Indonesia, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Cambodia,Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States, Australia, Canada, |
Expedited 2-7 days business days |
$20 |
DHL/FEDEX/GLS/UPS/Amazon logistics |
|
Standard 7-15 days business days |
Free Shipping |
4PX/YunExpress |
|
|
Nigeria, Brazil, Chile, Oman, South Africa (8 of 9 provinces), Zimbabwe, Qatar, Panama, Congo - Kinshasa, Serbia, Kenya, Colombia, Lebanon, Jordan, Kuwait, Fiji, United Arab Emirates,Kazakhstan,San Salvador,Dominican, Republic,Georgia,Argentina,Bangladesh,New Zealand,Mexico,Pakistan,Sri Lanka,Egypt,Morocco,Uzbekistan,Nicaragua,Angola |
Standard 12-25 days business days |
$20 |
4PX/YunExpress |
|
Expedited 5-12 days business days |
$50 |
DHL/FEDEX/GLS/UPS/Amazon logistics |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
If you are fail to finish your order because your country address/purchases are not allowed on our site, please contact our customer service email doogeemall@doogee.cc to consult.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email doogeemall@doogee.cc, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
For customers from the EU, the US and the UK affected by the epidemic and customs clearance, we give priority to sending packages from warehouses in the EU, the US and the UK without paying tax. Otherwise, the goods will be shipped from warehouses in mainland China and Hong Kong and the customer may have to cooperate with customs clearance and pay the clearance fee. Please first understand the local customs clearance policy and fees. Confirm and buy!
Goods and countries shipped from Hong Kong are:
*Doogee S100/V Max/V30/T20 and other new products.
* Other countries, such as Canada/Mexico/Brazil/Australia/Chile
* Some items are out of stock.
For details, please refer to doogeemall@doogee.cc
Phone: +8618138243542
Email: doogeemall@doogee.cc
Address: Floor B, Building A4, No. 22, Dafu Industrial Zone, Guanlan Au-bei Community, Guanlan Street, Longhua New District, Shenzhen, China