You can contact us to cancel the order before delivery (within two days of placing the order). When the logistics order number is filled in, it means that the item has been produced and is on the way of delivery. At this time, cancellation of the order is not supported. Only when the goods arrive, after the customer picks up the goods , Return the item as it is, if it is not a quality problem, the cost of returning the item shall be borne by the customer.
General return guidelines
These are the general return guidelines for DOOGEE ("DOOGEE", "us" or "our") and only apply to products you have purchased directly from doogeemall.com. If you purchase products through other channels online or offline, please contact the supplier who ultimately sold you the product. All returns must meet the general guidelines for individual return policies to apply.
1. All product returns require an RMA service order number. You can get the service number by contacting DOOGEE Customer Contact Center through online chat. You can also send an email to firstname.lastname@example.org
2. If you return an item that contains personal information, you must delete this information completely before returning the product to us. Depending on the reason for the return, the return shipping fee may be deducted from your refund. (That is, if you initiate a return for a defective product that is powered on and works normally after inspection).
3. For the purchase of goods, please keep the original packaging for at least 30 days during the return policy period to prepare for return or exchange.
4. The products received by DOOGEE are not eligible for return in any of the following cases and will be rejected:
- Any product not purchased from doogeemall.com;
- Any product that is missing, damaged, altered or otherwise unable to read the IMEI or serial number label, manufacturer model or part number label;
- Any product without all original packaging and accessories at the time of return, including retail boxes, manuals, cables, and all other items originally included with the product;
- Any product that is physically damaged;
- Any product that has been tampered with, customized or changed in any way.
Standard return policy
1. For products with qualified quality: return or exchange within 15 calendar days from the invoice or delivery date, whichever is later.
2. Products with manufacturing problems: Return and exchange within 30 calendar days from the invoice or delivery date, whichever is later.
3. After creating a return through the DOOGEE Customer Contact Center, you can get the return application number. You need to pack the defective equipment and proof of purchase according to the instructions in the email, and send the package to us as soon as possible. Please note that you need to deliver the product as soon as possible, otherwise your return request number will be invalid.
4. Returns and exchanges within the period of the return and exchange policy, only in the case that the product is defective due to the manufacturer, no return and exchange fees will be charged.
5. For returns caused by consumers, the freight will be borne by consumers. The specific cost is subject to the courier company you choose.
6. If the goods received are damaged or incorrect due to our reasons, consumers do not need to bear the resulting shipping costs.
7. No purchase fee will be charged to consumers for returns and exchanges.
Return the goods
DOOGEE will only pay the return shipping fee when the product is defective due to the manufacturer (not the customer's fault). The item must comply with its DOOGEE return policy. After creating an RMA through the DOOGEE Customer Contact Center, you can obtain the waybill number by email. The reimbursement of the return shipping fee paid by the customer will be processed through the online channel provided by DOOGEE.
1. The return shipping fee may be deducted from your refund, depending on the reason for the return (i.e., a return initiated for a defective product that has been powered on and has been checked for normal operation).
2. For the purchase of goods, please keep the original packaging for at least 30 days during the return policy period to prepare for return or exchange.
How to return DOOGEE items
This tutorial will guide you through the process of how to return the DOOGEE project on doogeemall.com.
• First, you can apply for an RMA service number by contacting the DOOGEE Customer Contact Center. • Next, you need to back up your data and use the product to erase all personal data.
• Then DOOGEE will send the return request number to the user. Please pack the defective device and proof of purchase and send it to the designated address provided by DOOGEE.
• DOOGEE authorized service center will process your return request after receiving the product. • You can use the waybill number to track the shipping status.
Other return information
Any combination of promotions and purchases:
1. Combination promotion refers to a special offer for purchasing two or more products at the same time to enjoy discounts.
2. The products purchased in combination promotion, any of them can be returned and exchanged in accordance with the return policy.
3. For products purchased in combination promotion, any one of them will be returned in accordance with the return policy. The current order will no longer enjoy the combination promotion policy. We will recalculate the unreturned products based on the original price, and then calculate the refund amount for you. Promotional items and gifts DOOGEE may provide free promotional items with its products. To obtain a full refund for purchases that offer promotional items, all items must be returned. Out of stock (backorder) items If DOOGEE no longer carries the item sent for replacement, or the item is simply out of stock, DOOGEE will refund you.
Not eligible for return
If you cannot create a return, it may be due to one of the following reasons. The product has passed the return period If your item exceeds the eligible return period, you will no longer be able to return it to DOOGEE, but you may still be covered by DOOGEE's repair or replacement warranty. To verify the DOOGEE warranty coverage and options, please refer to the warranty policy page. Items are non-refundable or non-replaceable Your goods are non-refundable, non-replaceable, or both. To view the product’s return policy, please refer to the warranty and returns section on the product page. However, please note that even if your items cannot be returned to DOOGEE, you can still get DOOGEE's repair or replacement warranty. To verify the DOOGEE warranty coverage and options, please refer to the warranty policy page. If the product is within the return policy and time frame listed on the product page, but you cannot create a return, please contact us for further assistance.
This document was last updated on August 2, 2021