Return & Exchanges

Refund policy:

If there is any problem with the product, please contact customer service doogeemall@doogee.cc as soon as possible. Do not open a dispute case without any communication,thanks.

Generally, the order processing time is 1-3 days,  before shipping if you want to cancel your order and get a refund, please contact customer service in time.

 

Return Policy

If it is not a quality issue, such as the return caused by personal preference and the phone frequency band provider unsupported, the refund will be deducted from a 25% handling fee, and the customer shall bear the return shipping fee & return customs tax.

  • Return method: contact us by mail

  • Return Time: 7 days from delivery date

  • Item condition: new

  • Customer responsibility ：remorse, defective caused by guests

 

RETURN CONDITIONS

1.For products with qualified quality: return or exchange within 7 calendar days from the invoice or delivery date, whichever is later.

2.Customers must first send a clear photo or video of the damaged or defective product, Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).

3. After we verify the issues and prove that is a DOA case, we can send you a new item free of charge.

4. If the ordered device has not the exact colour or specification that you have ordered, you may return it for an exchange .

5 .

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • Returns may be rejected if items do not meet the above requirements
YOU CANNOT RETURN A PRODUCT IF
  • Any product not purchased from doogeemall.com;
  • Any product that is missing, damaged, altered or otherwise unable to read the IMEI or serial number label, manufacturer model or part number label;
  • Any product without all original packaging and accessories at the time of return, including retail boxes, manuals, cables, and all other items originally included with the product;
  • Any product that is physically damaged;
  • Any product that has been tampered with, customized or changed in any way. 
HOW TO RETURN A PRODUCT

1. Please email doogeemall@doogee.cc with your return request. Please include your name and order number, and give a detailed description of the defect and send pictures and video to show the defect. 

2. Please wait for a reply from our support team and follow the instructions you receive from us.(Don't return the parcel to the sending address and without any communication!)

3. You will receive your refund on the same account that you used to pay for your order. It usually takes around 5-20 business days for the money to arrive.

 Return contact:

Email: doogeemall@doogee.cc

Please notify us of the tracking number and shipping date when you send the defective device back to us.

This document was last updated on August 2, 2021